General information requirements for alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG (Consumer Dispute Settlement Act)
The European Commission provides an Online Dispute Resolution (OS) platform, available at: http://ec.europa.eu/consumers/odr/.
We are not obliged to and will not participate in a dispute settlement procedure before a consumer arbitration board. For complaints, claims or similar, you are welcome to contact our customer service by phone or email.